Not only that, but it was a "handicap room" which had not requested nor wanted. Conveniently located restaurants include Masala Mantra Indian Bistro, Schnitzel House, and Two Meatballs In The Kitchen - Cape Coral. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Chris C. Director of Operations. We appreciate you bringing these concerns to our attention. Thanks to Jeffery, we had a very enjoyable week at the resort. We hope you will consider giving us another opportunity to host you in the future and welcome you back soon. Today I chatted with a rep who did not provide his or her name and was so incredibly rude it took my breath away. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. We will address your comments appropriately as we are committed to enhancing our services on all levels. How long should you stay at The Westin Cape Coral Resort at Marina Village? Relax in our spacious one-bedroom luxury suites at The Westin Cape Coral Resort at Marina Village near Fort Myers featuring a balcony with river view. Staff is very nice though but constant issues. I think I will stick to the hilton from now on. The Mariner Suite features over 2,000 square feet and boasts panoramic views of Sanibel Island, Tarpon Point Marina, the Caloosahatchee River, and Fort Myers Beach. Guests are required to show a photo identification and credit card upon check-in. Experience true relaxation in the spacious, intuitively designed hotel rooms and suites at The Westin Cape Coral Resort at Marina Village. Choose free breakfast as our reward, which is served at Marker 92. A screened-in, furnished balcony with seating for six is ideal for admiring the view over a light meal or leisurely moment. Special requests cannot be guaranteed and may incur additional charges. I would recommend. What are some of the property amenities at The Westin Cape Coral Resort At Marina Village? yoga every morning at 8 AM. Guests at the Westin Cape Coral Resort can also enjoy access to Wi-Fi. We will address your comments appropriately as we are committed to enhancing our services on all levels. Focused on environmental sustainability, all of our guest suites are designed to make a positive impact on Florida's natural resources. Not a huge issue, but still noteworthy. The Westin Cape Coral Resort at Marina Village offers you all the amenities of Tarpon Point Marina, including four-star waterfront views, plus resort luxuries such as room service, housekeeping, and concierge services. The rooms are large and have everything you need for a enjoyable stay. I mean I could go on and on, this place is outstanding! Chris C. Director of Operations, We love to go to The Nauti Mermaid or Marker 92. Pool is crowded. We especially liked that a carafe of coffee was left on the table so that we never ran out of hot coffee. A fitness center and 2 seasonal outdoor pools are available for guest use. The food is very good. We are thrilled you enjoyed the energizing views, amenities, and thoughtful hospitality. It has a daily free water taxi to Fort Myers Beach. Everything we do is designed to inspire well-being and creativity. Guests at the Westin Cape Coral Resort can also enjoy access to Wi-Fi. Two Meatballs In The Kitchen - Cape Coral. We appreciate you bringing these concerns to our attention. The rooms are absolutely huge. Relax in your luxurious soaker tub while enjoying views of the Gulf of Mexico. The rest of the resort was fine too, some portions were a bit run down but overall seems like it was reasonably recently renovated. The staff speaks multiple languages, including English and Spanish. The upscale, 263-room Westin Cape Coral Resort at Marina Village is on the Caloosahatchee River, with a 175-slip marina and sunset vistas from two restaurants and bars with terraces. We understand your frustration and inconvenience caused you and are grateful for your patience. We appreciate the kind review and recommendation. Relax in the Esterra Spa & Salon or take a water taxi to nearby Cape Coral beaches. Thank you again and we hope you will stay with us another time so we can provide you with a much more satisfying experience. The suite was comfortable and well maintained. We stayed in their marina. Be sure to check out the dolphin Dear Valued Guest, Thank you for being a Marriott Bonvoy Platinum Elite member and for making us a part of your memorable trip to the area. The manager on duty that day was Jeffery, and he was wonderful. #1 of 7 hotels in Cape Coral. The only place to book connecting hotel rooms and suites. For those craving American fare in a more informal setting, The Nauti Mermaid Dockside Bar & Grill is an excellent alternative. Use those savings to experience popular attractions, unique shopping and delicious dining. Yes, guests have access to a pool and a fitness centre during their stay. Start a search at the top of the page to find the exact price and if this room is available for your dates. Are pets allowed at The Westin Cape Coral Resort At Marina Village? Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Hot tub is closed due to tape around it says health department, Dear 655stephaniem, Thank you for choosing our hotel and taking the time to provide your feedback. Service 4.5. From the beauty of our waterfront setting to our extensive activities and elegant event spaces, every aspect of our luxury 4-diamond AAA hotel will replenish your soul. Nearby attractions include Cape Coral Farmers Market (5.4 km), Cape Coral (4.8 km), and Bunche Beach (7.8 km). When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. What are some restaurants close to The Westin Cape Coral Resort At Marina Village? English, Spanish, Creole, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 239-541-5000, Self Operating lift or a sloped entry in hotel swimming pools, Valet parking for vehicles outfitted for drivers in wheelchairs, Entrance to On-Site Business Center is Accessible, Entrance to On-Site Fitness Center is Accessible, Guests in mobility-accessible rooms may inquire about lowering the bed height, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Carbon Footprint: 31.61 kg per room night, Water Footprint: 517.91 liters per room night, Unlock your stay with the Marriott Bonvoy App. Yes, guests have access to a pool and a fitness centre during their stay. Enjoy up to 15% off your Florida vacation in the sunshine state when you plan ahead! Use those savings to experience popular attractions, unique shopping and delicious dining. As a platinum member, my husband and I were given free breakfast at the excellent restaurant each morning. Thank you again and we hope you will stay with us another time so we can provide you with a much more satisfying experience. Yes, dry cleaning and laundry service are offered to guests. yoga every morning at 8 AM. They offer this service two times every single day, even on Easter Sunday. Another thing I enjoyed was the complimentary. I contacted the hotel twice about the spa and a room request and both times I was told that if I had booked through them directly I would have my request granted but third party bookings are not eligible for anything. media:scape by Steelcase technology that allows participants to access and share digital information quickly and seamlessly. All in all, we would definitely stay at this property again if we visit Cape Coral. Holiday Rentals Restaurants Things to do Would highly recommend. Boy, am I glad we stayed there. Kind of random. This is a free trip for guests, there is a 930 am and 1130am sailing. Boy, am I glad we stayed there. Floor-to-ceiling white boards and fully stocked office supplies offer convenience and promote collaboration. Breathtaking view have stayed here many times before. What are some of the property amenities at The Westin Cape Coral Resort At Marina Village? Therefore, we sincerely apologize if this was not your experience. Suites have kitchens (with stainless steel refrigerators, stoves, microwaves, and dishwashers), living rooms, dining areas, and washer/dryer combos. For guests making new reservations at The Westin Cape Coral Resort at Marina Village for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. . Another thing I enjoyed was the complimentary. AAA+++ We love the location on the water. . Housekeeping was so-so but we weren't too bothered by that. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. $283 per night (Latest starting price for this hotel). In addition to Westins Heavenly Bed and Bath products, our pet friendly hotel welcomes pets up to 45 pounds with our signature Westin Heavenly Pet Treatment. Pool is crowded. Step through a grand foyer into this upscale layout decorated with modern artwork, dark wood, and a soothing neutral palette throughout. Chris C. Director of Operations, This was our 3rd time staying at this property. A flat-screen TV comes standard in each of this resort's suites. There were visible staff disagreements too. If you'd like to host a small meeting, you can do so in one of the hotel's Breakout Rooms, ideal for meetings of up to 75 guests. Which languages are spoken by the staff at The Westin Cape Coral Resort At Marina Village? The resort itself is lovely, well maintained, and comfortable. Chris C. Director of Operations, Weekend trip, easy check in process with friendly accomadating staff. Boasting panoramic views, the Mariner's Suite features two master bedrooms each with a king size Westin Heavenly Bed and walk-in closets. There is a very nice pool, and access to a second pool area, which we never did go to. Thanks to Jeffery, we had a very enjoyable week at the resort. The Nauti Mermaid Dockside always closes at 11:00 pm, while the Marker 92 Waterfront closes at 11:30 pm from Sunday to Thursday and 12:00 am from Friday to Saturday. Two- and . There is a very nice pool, and access to a second pool area, which we never did go to. Issues arise, but how they are dealt with is the real test of a property. The most unprofessional security I have ever encountered. The grounds are beautiful. Jefferey checked in with us a number of times during our stay to make sure that we were happy, that was a nice touch and made us feel appreciated and valued. more. We were done eating before we were even acknowleged by the wait staff and therefore never were served any beverages- we had to go and find someone to make sure we were good to just leave. jgfdmhgjngjfnfngfnmnggnjkjgnggnjn, I haven't even check in and I regret picking this hotel. There is not a single employee in the pool area. Absolutely a gem. The sunset is great here. Travelers' Choice. We took an adorable dolphin cruise, and it was included in the resort fee. This is the version of our website addressed to speakers of English in the United States. Experience the good life on the water in Cape Coral, FL at The Westin Cape Coral Resort at Marina Village. Another thing I enjoyed was the complimentary. It has a large . What food & drink options are available at The Westin Cape Coral Resort At Marina Village? Small refrigerator that features refreshments and light snacks at no additional cost. The resort itself is lovely, well maintained, and comfortable. Staff is attentive. Would definitley stay again, Dear 5thatDrive, Thank you for the gracious review of The Westin Cape Coral Resort At Marina Village. Grab a lounge chair, your sunglasses and take in the Florida sunshine. There is direct access to the Gulf of Mexico via the Tarpon Point Marina, where guests can charter fishing boats and kayaks. We understand your frustration and inconvenience caused you and are grateful for your patience. We will address this matter with the appropriate individuals to ensure it does not happen again. We hope you will give us another chance to provide you with the intuitive, meaningful service you should always expect from us. See more questions & answers about this hotel from the Tripadvisor community. Imagine our surprise when we entered the room and it reeked of cigarette smoke. They offer this service two times every single day, even on Easter Sunday. 1996 2023 Marriott International, Inc. All rights reserved. Please let me know the best phone number so I can contact you. Yes, dry cleaning and laundry service are offered to guests. We have also taken note of your additional concerns that impacted your visit. We invite you to come back anytime you wish to leave the hustle and bustle of the city and relax here at The Westin Cape Coral Resort At Marina Village. Such a pleasant surprise and makes the whole trip worth it. Spread out in our luxurious Mariner Suite and relax with family and friends. Yes, guests have access to a pool and a fitness center during their stay. About 90 min trip out to St James / Sanibel / dolphin breeding ground area. Although you liked our seamless hospitality, we sincerely apologize for the issues you encountered in your accommodations and have shared them with the appropriate individuals to fix them immediately. What are some of the property amenities at The Westin Cape Coral Resort At Marina Village? Escape to The Westin Cape Coral Resort, where you can rejuvenate in upscale, pet-friendly hotel suites with full kitchens, family amenities and breathtaking sunsets. At the end of a full day, our pet-friendly hotel rooms and suites offer condo-style privacy and comforts like our signature Heavenly Bed. Executive Chef Victoria Wenning joined The Westin Cape Coral Resort as a lead chef in 2018, bringing a wellness-driven, locally-inspired culinary approach to southwest Florida's premier waterfront hotel. 1 (855) 282-1325 Suite Details 2 Bedrooms 3 Beds The property is adjacent to a full-service spa and salon as well as retail stores at Marina Village shopping centre. Keep your body fit in the state-of-the-art WestinWORKOUT Fitness Studio or swim laps in our pools. It was also a pleasure knowing you enjoyed our amenities and your dining experience at our restaurant. Not only that, but it was a "handicap room" which had not requested nor wanted. There were a couple restaurants on site. Please accept our apologies for the service issues you encountered at the pool. Call us to learn more and book. We hope you will give us another chance to provide you with the intuitive, meaningful service you should always expect from us. This was $200 per night with no water hook up, no electricity hook up. For more information, visit the Mariott Response to COVID-19 page. Admire a Stunning Sunset over the Gulf of Mexico and enjoy a restorative night's sleep in our Two-Bedroom Mariner and Admiral Suite, featuring our luxurious Westin Heavenly Bed. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. The Westin Cape Coral Resort at Marina Village offers you all the amenities of Tarpon Point Marina, including four-star waterfront views, plus resort luxuries such as room service, housekeeping, and concierge services. We were not sure because it was not on a beach, but more on a marina. The Westin Cape Coral Resort at Marina Village, 5951 Silver King Boulevard, Cape Coral, Florida, USA, 33914. The valet team was the only good thing about this hotel. It was also a pleasure knowing you enjoyed our amenities and your dining experience at our restaurant. Seemed like virtually every server/bartender were late 50's to 60's which normally doesn't bother me except they wore their age on their sleeve. Our Master bedroom ensuite features double sinks, rejuvenating rain shower, and tranquil soaker tub. At check-in you will be required to sign a release waiver. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. Marriott Proprietary Information. These are ideal for meetings of up to 200 guests. Room shower curtain and bathroom stunk terribly. Today I chatted with a rep who did not provide his or her name and was so incredibly rude it took my breath away. Pool is crowded. Prices are the average nightly price provided by our partners and may not include all taxes and fees. He listened to our concerns and he was quickly able to move is into a lovely suite that was much nicer then the one we booked and much nicer than what we had been assigned. What we loved most is that you get so many amenities included with your resort fee. Still love the place. Ours was a one bedroom apartment style. Cancellation/prepayment policies vary by room type and provider. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Which languages are spoken by the staff at The Westin Cape Coral Resort At Marina Village? The Westin Cape Coral Resort at Marina Village, https://www.marriott.com/hotels/maps/travel/rswwi-the-westin-cape-coral-resort-at-marina-village/?directPageRequest=true, The Westin Cape Coral Resort at Marina Village, Fully appointed kitchen with granite countertops, 2 master bedrooms with king size Westin Heavenly Beds, Dual-line speaker telephone with voicemail features, Living area and bed separated privacy wall, This room type does not offer mobility accessible rooms, This room type does not offer accessible rooms with roll-in showers, This room type does not offer hearing accessible rooms, Rollaway beds permitted: 2 at 25.00 USD per night, Phone features: cordless phone, voicemail, speaker phone, and phone lines (2). Enjoy complimentary high-speed internet access and a 55-inch flat screen TV in your room or suite, Daily bottled water and a refreshment center in each room keep you energized while in Cape Coral, Fuel up for a busy day at our hotel with an in-room coffee maker featuring Starbucks coffee, Make yourself at home in Cape Coral; our condo-style accommodations provide full kitchens, Energize your routine with signature white tea aloe bath products, featured in all hotel rooms, Bring your entire family to our hotel; our pet-friendly accommodations include the Heavenly Pet Bed. We also regret your disappointment with some of the extra costs associated with your visit. Room was probably one of the worst on property despite being not oversold. There is also a pleasant walk way along the waterway and we were able to view a few dolpins there searching for breakfast. They charged $4 per foot, which is highest price in a marina we have ever seen. We stayed in their marina. Yes, free parking, a parking garage, and valet parking are available to guests. Skip to main content Find & Reserve Special Offers Meetings & Events Vacations Our Brands Our Credit Cards About Marriott Bonvoy Careers at Marriott English(US)Help There are more places to choose from in the, the resort at marinavillage hotel cape coral, Frequently Asked Questions about The Westin Cape Coral Resort At Marina Village. Saw a bunch of dolphins, they were super friendly. I booked this hotel through my credit card miles app and paid over $500 a night. Staff fail to take ownerhsipm of issues raised; but simply pass the buck from one to another. We apologize for not meeting your expectations during your time with us. We agree, our waterfront resort offers a revitalizing atmosphere, invigorating views, and an abundance of things to do, including our on-site marina, weekly activities, or just relaxing at the spa. Nearby attractions include Cape Coral Farmers Market (5.4 km), Cape Coral (4.8 km), and Bunche Beach (7.8 km). The rooms are absolutely huge. Here's how. Own or manage this property? We will take appropriate action where necessary, and we are very grateful for your feedback. Gather had excellent food and service and live music, which was exactly what we needed after a travel day. The large pots that should contain plants were full of beer, cigarette butts and drink cups. The hot tub was out of service, which is completely understandable for the state of the area, but a notice when booking, would have been nice. This person also told me not to bother booking the spa as it was run by a third party not the hotel. Indoors, it features modern artwork, a dining table with seating for six, and a kitchen with granite countertops and appliances such as a refrigerator, dishwasher, and microwave. Be sure to check out the dolphin Dear Valued Guest, Thank you for being a Marriott Bonvoy Platinum Elite member and for making us a part of your memorable trip to the area. The Westin Cape Coral Resort at Marina VillageMariner Suite Master Bathroom Mariner Suite Master Bathroom Guest Room The Westin Cape Coral Resort at Marina Village 5951 Silver King Boulevard Cape Coral, Florida (FL), 33914 United States www.starwoodhotels.com/westin/property/overview/index.htm. The Westin Cape Coral Resort at Marina Village is 26 miles from Punta Gorda Charlotte County. He did not question anyone else at the pool. It has a large . We went out about 1.5 hours with some knowledgeable gentleman leading the way. Amelia is an excellent waitress! Location at the marina was perfect for us. A short walk from the resort, guest will have exclusive access to the Private Clubhouse. Video conferencing is also available at a four person seated workspace. We are so sorry for the disappointing experience you had with our associates and for the negative impression this left on you. The Nauti Mermaid Dockside Bar and Grill at the Westin Cape Coral offers a casual menu and live music on weekends. The sunset is great here. Own or manage this property? A flat-screen TV comes standard in each of this resort's suites. Conveniently located restaurants include Masala Mantra Indian Bistro, Schnitzel House, and Two Meatballs In The Kitchen - Cape Coral. They seemed to be understaffed and there were a number of times that we had to wait up to 15 minutes for anyone to show up so that we could drop off our car, or pick it up. Hot tub is closed due to tape around it says health department, Dear 655stephaniem, Thank you for choosing our hotel and taking the time to provide your feedback. The front desk supervisor or manager then accused us of being in the wrong when clearly the hotel staff is not trained. Still love the place. The pool is too small and nothing fancy or different from any of the inferior competitors. Relax and enjoy our three outdoor pools with expansive views of the Caloosahatchee River and Gulf of Mexico. General Information Jefferey checked in with us a number of times during our stay to make sure that we were happy, that was a nice touch and made us feel appreciated and valued. Pets allowed on request. Chris C. 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Director of Operations. We landed at the Westin Cape Coral. Our team checks each review posted on the site disputed by our community as not meeting our. Great for entertaining. Gather had excellent food and service and live music, which was exactly what we needed after a travel day. Then, when its time to dine, savor fresh seafood in a refined setting at Marker 92 Waterfront Bar & Bistro, our resort restaurant. Experience flawless service in our sleek tower of guest rooms and suites with sweeping views of the Caloosahatchee River, San Carlos Bay, and the Gulf of Mexico from Cape Coral, Florida. The staff speaks multiple languages, including English and Spanish.